This template uses custom fonts.
See the demo and find the detailed guide to connecting fonts at the bottom of the page.
See the demo and find the detailed guide to connecting fonts at the bottom of the page.
CLIENT`S
RELATIONSHIPS
IN CREATIVE
BUSINESS
The only way to profitable growth of the company
is to get your customers to become it's marketing department.
Frederick F. Reichheld
is to get your customers to become it's marketing department.
Frederick F. Reichheld
FOR CREATIVE
INDUSTRIES'
LEADERS
Skills that are honed through practical experience and promptly applied in the process
- The way to the habit of loving your customers
- When customers feel loved, not only they stay longer (the retention effect), but also refer their friends - and this effect is often more significant than the retention effect
- Like anything new, establishing these habits requires disciplined effort.
Even during the course, you will be able to start experimenting and focus your efforts on building perfect relationships with your clients.
Learn to get the admiration from your customers:
- Customer relations (love and referrals).
- Customer Journey Scenario.
- Scenography of touch points.
- Interpreting customer priorities.
- Your company by the eyes of a client "in love".
- Building relationships in a hybrid environment.
- Tips from customers.
Learn more
Miracles created by customer's love:
Up to 50% of all purchase decisions are based on word of mouth.
Generation Y is 115% more likely to be influenced by junk radio than modern advertising tools.
50%
115%
The dynamics of growth is 24% higher in companies with a high degree of employee engagement.
More than 92% of social media users trust content with testimonials and recommendations more than advertising.
24%
92%
Training solutions that lead to significant development of employees,
and stimulates business growth
and stimulates business growth
BUSINESS OWNER
Determine waht strategies lead to an increase in the number of loving customers.
SALES DEPARMENT
Improve the way you work with your customers to meet their needs.
MARKETING
Recognize how customer touch points affect sales and business success as a whole.
Discover key competencies
Relationships built on love to customers.
Establishing a system to ensure that, at every level of the company, the primary emphasis is on fostering high-quality team relationships and customer relations.
A complaint from a customer is a reward, but a referral to a friend is priceless! Every negative feedback helps the business to become better. However, referrals and positive word-of-mouth feedback are super powerful tools for business growth.
You will learn how to create additional value for the business using the "best man knows what is best" system and monitor the quality of this powerful tool without intrusive surveys.
Establishing a system to ensure that, at every level of the company, the primary emphasis is on fostering high-quality team relationships and customer relations.
A complaint from a customer is a reward, but a referral to a friend is priceless! Every negative feedback helps the business to become better. However, referrals and positive word-of-mouth feedback are super powerful tools for business growth.
You will learn how to create additional value for the business using the "best man knows what is best" system and monitor the quality of this powerful tool without intrusive surveys.
PROGRAM
- Building relationships with clients starts with building relationships within the team.
- Become the director of your business: Customer Journey Scenario.
- Stages of customer interaction: your customers are your marketing department.
- The algorithm for building long-term relationships with clients (examples from the main trends and cases).
- Modern trends in building long-term relationships.
- The role of client-centric relations in the era of emotions and digitalisation.
- How digital technologies are changing approaches to customer service - based on the Bain & Company pyramid
- Motivated and knowledgeable employees lead to engaged and satisfied customers.
- "Happy in the H3 cube", buyer*seller*owner - a chain reaction that leads to explosive business growth.
- Means of measurement of customer love.
Practice: describe your experience (2-4 examples) when you felt pleasure from sincere communication with the seller, determining why and how you felt it
(according to the H3 model).
- Innovative means of creating business models, needs (hints and hidden requests) of customers.
- Storyboarding and scenography of interaction with clients.
- Tools for measuring and monitoring client-centric model standards.
- Forms of interaction and feedback in a hybrid environment - physical contacts and social networks.
- Employees' own brand - hidden hyperopportunities.
Practice: Develop a business model for your company.
- Creating emotional comfort for customers and staff.
- Management with "the soul", when the team works not for money but for love.
- Organisational common sense and group rate of mental development.
- Payback for pessimism and benefits of optimism.
- Loyalty programs and their value for customers.
- Means of turning loyal customers into ambassadors.
- Reputation, basics of formation and management.
Practice: Final test including all course materials.
PARTNERS & COUNTRIES
Gianluca
Lauri
Lauri
Partner, ROME
A short story about the CEO of a company. What makes your business different from every other company in the industry? Explain why working with you is the best solution for the client. A short, simple explanation in one or two sentences.
Kateryna
Pylypchyk
Pylypchyk
Partner, KYIV
A short story about the co-founder. What makes your business different from every other company in the industry? Explain why working with you is the best solution for the client. A short, simple explanation in one or two sentences.
Oxana
Shevchenko
Shevchenko
Co-Founder,
Over 20 years of experience.
Numerous publications in international professional publishings.
Numerous publications in international professional publishings.
Andrei
Melnikov
Melnikov
Co-Founder, NYC
Over 20 years of experience.
Numerous publications in international professional publishings.
Numerous publications in international professional publishings.
Choose your country
POWERED BY
F.A.Q
Classes are held face-to-face, according to the school schedule. If the student is unable to attend the classes, he gets access to the online broadcast.
Knowledge, practical skills to increase profits and scale the business. ADEBUS is a community of business owners, successful managers, ambitious and talented people.
A specific strategy for development of your business.
LET'S GROW TOGETHER!
Start a project
Buffalo, 123 side street, NY.
info@vianomentana.org
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Attention!
This template requires custom fonts. Set them up manually before using this template.
Heading font: IBM Plex Sans
Body text font: IBM Plex Sans
How to connect fonts:
1. Go to Site Settings → Fonts and Colors
2. Select IBM Plex Sans font and save changes
3. Open each block, select text elements, go to the settings, and change the typeface to IBM Plex Sans
Learn more about setting up custom fonts:
https://help.tilda.сс/fonts
See the original page design here: https://studio-template.tilda.ws
This template requires custom fonts. Set them up manually before using this template.
Heading font: IBM Plex Sans
Body text font: IBM Plex Sans
How to connect fonts:
1. Go to Site Settings → Fonts and Colors
2. Select IBM Plex Sans font and save changes
3. Open each block, select text elements, go to the settings, and change the typeface to IBM Plex Sans
Learn more about setting up custom fonts:
https://help.tilda.сс/fonts
See the original page design here: https://studio-template.tilda.ws
